Senior Customer Service & Sales Operations Rep

USA MOT Motion Industries, Inc.; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion Industries in St. Louis, MO is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and process orders to meet customer needs. You will guide junior reps and maintain profitable pricing while supporting inventory and shipping decisions.

The role requires a high school diploma or GED and 5+ years of related experience, with strong communication, negotiation, and product knowledge. Excellent organizational skills are essential.

Qualifications

• High school diploma or GED required.5+ years of related experience in customer service preferred.
• Strong communication skills, both written and verbal, are essential.
• Excellent negotiation and product knowledge capabilities are required.

Responsibilities

• Respond to complex customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via multiple channels (phone, fax, email, in-person).
• Influence gross profit through price negotiations within approved parameters.
• May adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.

Skills

Customer service

Communication

Negotiation

Attention to detail

Time management

Multi-tasking

Computer skills

Product knowledge

Reliability

Organization

Education

High School Diploma or GED

Job description

Motion Industries in St. Louis, MO is seeking a Senior Customer Service Representative to respond to complex inquiries, quote products, and process orders to meet customer needs. You will guide junior reps and maintain profitable pricing while supporting inventory and shipping decisions.

The role requires a high school diploma or GED and 5+ years of related experience, with strong communication, negotiation, and product knowledge. Excellent organizational skills are essential.