Senior Customer Service & Order Negotiation Specialist

Motion; Louisville (KY); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

Motion Industries in Louisville, KY is seeking a Senior Customer Service Representative to respond to complex customer inquiries, place orders, and ensure accurate fulfillment. The role requires depth of product knowledge and the ability to guide less experienced teammates.

You will negotiate pricing within guidelines, manage inventory, process backorders, arrange shipping, and support customers to build long-term relationships.

Qualifications

• Typically requires a high school diploma or GED and five or more years of related experience.
• Reliable, organized, detail-oriented with excellent communication.
• Strong negotiation and product knowledge; ability to handle orders and inquiries.

Responsabilités

• Respond to complex customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or in person.
• Influences profit through negotiating sales and purchase prices within guidelines.
• Maintain inventory levels by ordering items as needed and expedite backorders.
• Coordinate shipping, handle returns, and support customers to build repeat business.

Connaissances

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Negotiation

Product knowledge

Description du poste

Motion Industries in Louisville, KY is seeking a Senior Customer Service Representative to respond to complex customer inquiries, place orders, and ensure accurate fulfillment. The role requires depth of product knowledge and the ability to guide less experienced teammates.

You will negotiate pricing within guidelines, manage inventory, process backorders, arrange shipping, and support customers to build long-term relationships.