Senior Customer Success Manager: Vendor Growth & Strategy

Amazon Inc.; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Restricted stock units (RSUs)

Sign-on payments

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Senior Customer Success Manager for Hardlines - Furniture to manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.

You will own vendor outcomes, mentor teammates, optimize processes, and advocate for vendor needs to grow their business on Amazon, while navigating ambiguity and delivering measurable returns for Amazon's retail platform.

Qualifications

• Experience with strong project management skills in a fast-paced environment.
• Bachelor's degree.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or Buying, Planning, or Merchandising.
• Data analysis experience including manipulating large datasets from complex systems and interpreting results.
• Proficient in Excel and BI tools for data manipulation and interpretation.
• Experience managing relationships with senior stakeholders.
• Demonstrated ability to deliver independently in environments with some ambiguity.
• Excellent professional written and verbal communication skills.
• Experience managing multiple projects, prioritizing, planning, and managing time.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience.
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately.
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities.
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer.
• Optimize cross-team processes that improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contributing to team development.

Skills

Project management

Data analysis

Excel

BI tools

Stakeholder management

Communication

Multi-project management

Education

Bachelor's degree

Advanced degree

Tools

Excel

BI tools

Job description

Amazon.com Services LLC in Seattle, WA is seeking a Senior Customer Success Manager for Hardlines - Furniture to manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.

You will own vendor outcomes, mentor teammates, optimize processes, and advocate for vendor needs to grow their business on Amazon, while navigating ambiguity and delivering measurable returns for Amazon's retail platform.