Senior Customer Success Manager - Consumables Growth

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Senior Customer Success Manager to drive vendor growth on Amazon's marketplace, crafting joint business plans and optimizing vendor performance. You will analyze data to inform strategy, lead cross-functional initiatives, and ensure top-tier customer experiences across key accounts in a fast-paced e-commerce environment.

The role emphasizes data-driven decision making, strategic partnerships, and operational excellence to deliver measurable results for both

Qualifications

• Experience with project management in fast-paced environments.
• Strong data analysis skills using Excel/SQL.
• Proven ability to manage internal and external relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with vendors to develop and execute strategic business plans.
• Analyze data trends to identify opportunities and provide actionable recommendations.
• Lead promotional planning and execution while ensuring catalog optimization.
• Build collaborative relationships with internal teams and vendor partners.
• Manage multiple projects while maintaining high operational standards.

Skills

Vendor management

Account management

Data analysis

Project management

Communication skills

Relationship building

Tools

Excel

Access

SQL

Job description

Amazon.com Services LLC is seeking a Senior Customer Success Manager to drive vendor growth on Amazon's marketplace, crafting joint business plans and optimizing vendor performance. You will analyze data to inform strategy, lead cross-functional initiatives, and ensure top-tier customer experiences across key accounts in a fast-paced e-commerce environment.

The role emphasizes data-driven decision making, strategic partnerships, and operational excellence to deliver measurable results for both