Senior Customer Success Manager, Vendor Growth & Strategy

Amazon Inc.; Seattle (WA); On-site; USD 80,000 - 102,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Senior Customer Success Manager in Seattle to independently manage strategic vendor relationships and drive measurable ROI through data-driven plans. You will collaborate across teams to remove blockers, optimize processes, and mentor teammates, all while focusing on vendor satisfaction and growth.

The role blends strategic advisory with hands-on execution in a fast-paced e-commerce environment, supporting Amazon's retail platform and vendor ecosystem.

Qualifications

• Bachelor's degree or equivalent.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, or Merchandising.
• Data analysis experience manipulating large datasets and interpreting results.
• Proficient in Excel and BI tools for data manipulation and interpretation.
• Experience managing relationships with senior stakeholders.
• Ability to deliver independently in ambiguous environments.
• Excellent written and verbal communication skills.
• Experience managing multiple projects with prioritization and planning.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience.
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately.
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities.
• Organize, analyze, and surface vendor/customer feedback to ensure decisions reflect the Voice of the Customer.
• Optimize cross-team processes that improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contributing to team development.

Skills

Data analysis

Senior stakeholder management

Independent problem solving

Time management

Cross-functional collaboration

Vendor management

Education

Bachelor's degree or equivalent

Tools

Excel

BI tools

Job description

Amazon.com Services LLC is seeking a Senior Customer Success Manager in Seattle to independently manage strategic vendor relationships and drive measurable ROI through data-driven plans. You will collaborate across teams to remove blockers, optimize processes, and mentor teammates, all while focusing on vendor satisfaction and growth.

The role blends strategic advisory with hands-on execution in a fast-paced e-commerce environment, supporting Amazon's retail platform and vendor ecosystem.