Senior Customer Success Manager - Revenue & Adoption Leader

Spekit; Yuma (AZ); À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Competitive salary and equity

Full benefits (medical, dental, vision

Generous PTO

Résumé du poste

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’ll drive adoption, build champions, and identify expansion opportunities. You’ll partner with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes our roadmap and go-to-market.

You’ll manage executive relationships, monitor health using data, and collaborate with Sales on expansions. A strong focus on renewal, retention, and ARR growth is essential.

Qualifications

• 4–8 years in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.

Responsabilités

• Own post-implementation relationship for a portfolio of accounts from adoption through renewal, expansion, and advocacy.

Connaissances

Executive relationships

Data-driven

Strong communication

CS tooling

Portfolio management

Startup ambiguity

AI tools knowledge

Work authorization US

Outils

Salesforce

Gainsight

Vitally

AI tools (Claude/ChatGPT)

Description du poste

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid‑market and enterprise accounts. You’ll drive adoption, build champions, and identify expansion opportunities. You’ll partner with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes our roadmap and go-to-market.

You’ll manage executive relationships, monitor health using data, and collaborate with Sales on expansions. A strong focus on renewal, retention, and ARR growth is essential.