Remote Senior Customer Success Leader — Revenue Growth

Spekit; Alton (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for a mid-market and enterprise portfolio. You’ll be the trusted advisor, partner with customers on value realization, and drive expansion opportunities.

You’ll work closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes our roadmap and go-to-market strategy. You’ll focus on outcomes, build champions, and turn healthy accounts into advocates, with a relentless drive to deliver the right answer at the

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer‑facing role at a B2B SaaS company.
• A track record of owning net revenue retention and strong renewal/expansion experience.
• Proven ability to build relationships at VP and C‑suite level, especially RevOps leaders.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Comfort operating in a fast-moving startup with ambiguity.
• Strong analytical instincts and ability to tell a data-driven story.
• Exceptional communication and facilitation skills.
• Experience with CS tooling like Salesforce, Gainsight or similar.
• Experience with AI tools like Claude, ChatGPT, etcc.
• Must be legally authorized to work in the US

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across customers’ revenue teams and embed deal rooms, AI Sidekick, and just-in-time enablement.
• Build deep, multi-threaded relationships with champions and economic buyers at VP and C-level.
• Lead strategic business reviews connecting Spekit’s impact to revenue goals.
• Act as the voice of the customer and collaborate with Product, Engineering, Marketing, and Sales.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data, surfacing churn risk early and mitigation plans.
• Manage escalations with urgency and cross-functional resolution.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise and apply new capabilities to use cases

Skills

Account management

Customer success

Relationship building

Strategic account planning

Data analysis

Cross-functional collaboration

Sales enablement

SaaS

Tools

Salesforce

Gainsight

Vitally

Job description

Spekit is hiring a Customer Success Manager to own outcomes for a mid-market and enterprise portfolio. You’ll be the trusted advisor, partner with customers on value realization, and drive expansion opportunities.

You’ll work closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes our roadmap and go-to-market strategy. You’ll focus on outcomes, build champions, and turn healthy accounts into advocates, with a relentless drive to deliver the right answer at the