Remote Senior Customer Success Manager for Revenue Growth

Spekit; Colorado; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly for the right person

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts, acting as a strategic partner, advocate, and revenue driver. You’ll ensure customers realize value, build champions, and drive expansion while collaborating across teams.

You’ll lead business reviews, align with Product and Sales, and identify opportunities to deepen adoption through data-informed strategies and thoughtful customer engagement.

Qualifications

• 4–8 years in Customer Success, Account Management, or a strategic B2B SaaS role
• Proven net revenue retention track record with renewals and expansions
• Ability to engage VP and C-suite level stakeholders
• Experience managing a mid-market or enterprise portfolio with ARR $30K–$200K+
• Thrives in a fast-moving startup with ambiguity
• Strong analytical instincts with data-driven storytelling
• Exceptional communication and facilitation skills
• Experience with Salesforce, Gainsight, or similar CS tools
• Familiarity with AI tools a plus
• Legally authorized to work in the US

Responsibilities

• Own post-implementation relationship for a portfolio of accounts through adoption, renewal, expansion, and advocacy
• Drive adoption of Spekit across revenue teams and embed AI Sidekick into daily workflows
• Build deep relationships with champions and economic buyers at VP/C-suite levels
• Lead strategic business reviews tying Spekit impact to revenue goals
• Advocate for customer feedback with Product, Engineering, Marketing, and Sales
• Identify and develop customer advocates for case studies and references
• Monitor account health with data, surface churn risk early, plan mitigation
• Manage escalations with urgency and cross-functional resolution
• Collaborate with Sales to close expansion opportunities
• Maintain deep product knowledge and apply new capabilities to use cases

Skills

Relationship building with VP/C-suite

Net revenue retention

Data-driven storytelling

Strong communication

Portfolio management

CS tooling proficiency

Tools

Salesforce

Gainsight

Vitally

Job description

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts, acting as a strategic partner, advocate, and revenue driver. You’ll ensure customers realize value, build champions, and drive expansion while collaborating across teams.

You’ll lead business reviews, align with Product and Sales, and identify opportunities to deepen adoption through data-informed strategies and thoughtful customer engagement.