Head of Customer Success & Growth (SaaS)

Arcoro Holdings Corp; Phoenix (AZ); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible Time Off

Company-paid holidays

Hybrid Work

Job summary

A leading SaaS company in Phoenix is seeking a Manager of Customer Success to lead a team focusing on customer retention and growth. This role involves strategic leadership and hands-on customer engagement. The ideal candidate will have over 5 years of experience in Customer Success, strong leadership skills, and a background in relevant industries. Competitive compensation and a flexible work environment are offered.

Qualifications

• 5+ years in Customer Success or Account Management, with 2 years in a leadership role.
• Background in SaaS, Human Resources, Payroll or Construction Management.
• Proven track record managing renewals and expansion.

Responsibilities

• Lead a team of Customer Success Managers to deliver high-quality customer experiences.
• Manage a portfolio of SMB and Scale level customer accounts.
• Identify upsell and cross-sell opportunities.

Skills

Leadership

Communication

Problem-solving

Customer Success Management

Data-driven mindset

Education

Bachelor’s degree in Business, Communications, Human Relations, or related field

Tools

ChurnZero

Gainsight

Salesforce

Job description

A leading SaaS company in Phoenix is seeking a Manager of Customer Success to lead a team focusing on customer retention and growth. This role involves strategic leadership and hands-on customer engagement. The ideal candidate will have over 5 years of experience in Customer Success, strong leadership skills, and a background in relevant industries. Competitive compensation and a flexible work environment are offered.