Head of Customer Success & Growth (SaaS)

Arcoro Holdings Corp; Phoenix (AZ); Hybride; USD 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

401(k) with Company match

Flexible Time Off

Company-paid holidays

Hybrid Work

Résumé du poste

A leading SaaS company in Phoenix is seeking a Manager of Customer Success to lead a team focusing on customer retention and growth. This role involves strategic leadership and hands-on customer engagement. The ideal candidate will have over 5 years of experience in Customer Success, strong leadership skills, and a background in relevant industries. Competitive compensation and a flexible work environment are offered.

Qualifications

• 5+ years in Customer Success or Account Management, with 2 years in a leadership role.
• Background in SaaS, Human Resources, Payroll or Construction Management.
• Proven track record managing renewals and expansion.

Responsabilités

• Lead a team of Customer Success Managers to deliver high-quality customer experiences.
• Manage a portfolio of SMB and Scale level customer accounts.
• Identify upsell and cross-sell opportunities.

Connaissances

Leadership

Communication

Problem-solving

Customer Success Management

Data-driven mindset

Formation

Bachelor’s degree in Business, Communications, Human Relations, or related field

Outils

ChurnZero

Gainsight

Salesforce

Description du poste

A leading SaaS company in Phoenix is seeking a Manager of Customer Success to lead a team focusing on customer retention and growth. This role involves strategic leadership and hands-on customer engagement. The ideal candidate will have over 5 years of experience in Customer Success, strong leadership skills, and a background in relevant industries. Competitive compensation and a flexible work environment are offered.