Senior Customer Success Manager - Growth & Renewal Leader

MarqVision (YC S21); San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading tech company in California seeks a Senior Customer Success Manager to build and maintain customer relationships, manage renewals, and collaborate with various teams to ensure client satisfaction. The ideal candidate will have over 3 years of experience in Customer Success with proven skills in communication and conflict resolution. Join us at MarqVision to drive impactful customer experiences and support our clients' growth.

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Proven ability to manage customer renewals and expansions.
• Excellent communication skills in English.

Responsibilities

• Build relationships with decision-makers and economic buyers.
• Serve as a trusted contact throughout the customer lifecycle.
• Collaborate with sales and product teams for account growth.
• Engage accounts to identify risks and maximize subscription value.
• Define timelines and success criteria for customer satisfaction.

Skills

Customer Success Management

Account Management

Conflict Resolution

Training and Coaching

Technical Acumen

Communication Skills

Native English

Job description

A leading tech company in California seeks a Senior Customer Success Manager to build and maintain customer relationships, manage renewals, and collaborate with various teams to ensure client satisfaction. The ideal candidate will have over 3 years of experience in Customer Success with proven skills in communication and conflict resolution. Join us at MarqVision to drive impactful customer experiences and support our clients' growth.