Hybrid Customer Success Manager Fintech Growth & Retention

Strativ Group; Waltham (MA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading SaaS startup is seeking a Customer Success Manager to enhance client relationships and ensure effective onboarding and training. This hybrid role in Waltham, MA involves driving customer satisfaction and retention through strategic engagement. Ideal candidates will have 2-4 years in a similar role within Financial Services or Fintech and showcase strong communication and problem-solving skills.

Qualifications

• 2-4 years of experience in a Customer Success, Support or client management role within the Fintech, Financial Services, or banking space.
• Proven track record of managing client relationships and driving customer outcomes.
• Ability to thrive in a fast-paced, startup environment.

Responsibilities

• Own the post-sale customer relationship and ensure successful onboarding, training, and adoption.
• Act as a trusted advisor to your portfolio of clients.
• Identify growth opportunities within existing accounts.

Skills

Client relationship management

Problem-solving

Communication skills

Project management

Job description

A leading SaaS startup is seeking a Customer Success Manager to enhance client relationships and ensure effective onboarding and training. This hybrid role in Waltham, MA involves driving customer satisfaction and retention through strategic engagement. Ideal candidates will have 2-4 years in a similar role within Financial Services or Fintech and showcase strong communication and problem-solving skills.