Customer Success Manager — Hybrid, Data-Driven Growth

EVS Broadcast Equipment; Fairfield (NJ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Wellness and healthcare benefits

Flexible work schedules

Opportunities for internal mobility

Job summary

A technology company is seeking a Customer Success Manager to serve as a trusted contact for key accounts. The role involves assisting customers with onboarding, troubleshooting, and ensuring a positive experience. Ideal candidates will have a bachelor's degree and 1-3 years in customer service or success roles. Additional benefits include competitive compensation, flexible schedules, and opportunities for career development. This is a full-time position aimed at enhancing customer satisfaction and engagement.

Qualifications

• 1–3+ years of customer service or customer success experience.
• Experience in Broadcast & Media industry is a plus.
• Ability to prioritize multiple tasks efficiently.

Responsibilities

• Serve as a trusted contact for key account inquiries.
• Monitor customer satisfaction and escalate concerns.
• Prepare customer reports and usage data.

Skills

Strong organizational skills

Verbal and written communication

Proficiency with CRM tools

Multitasking in fast-paced environment

Education

Bachelor’s degree in Business, Sales, or Marketing

Tools

MS Office

CRM tools

Job description

A technology company is seeking a Customer Success Manager to serve as a trusted contact for key accounts. The role involves assisting customers with onboarding, troubleshooting, and ensuring a positive experience. Ideal candidates will have a bachelor's degree and 1-3 years in customer service or success roles. Additional benefits include competitive compensation, flexible schedules, and opportunities for career development. This is a full-time position aimed at enhancing customer satisfaction and engagement.