Remote Senior Customer Success Manager - Drive Revenue

Spekit; Texas; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Fully remote-friendly

Competitive salary

Equity and full benefits

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll be the strategic thought partner and internal advocate, driving value realization and expansion opportunities across a multi-team portfolio.

You’ll build champions, ensure renewal and adoption, and collaborate closely with Product, Engineering, Marketing, and Sales to represent the voice of the customer and shape the go-to-market strategy.

Qualifications

• 4–8 years of CS/AM or strategic customer-facing role in a B2B SaaS company.
• Proven track record of owning net revenue retention, renewals, and expansion.
• Experience building relationships with VP and C-suite revenue leaders.
• Experience managing ARR in the $30K–$200K+ range.
• Comfort operating in a fast-moving startup with ambiguity.
• Strong analytical storytelling using data to drive action.
• Exceptional communication and facilitation skills.
• Familiarity with CS tooling (Salesforce, Gainsight, Vitally) and AI tools is a plus.
• Must be legally authorized to work in the US.

Responsibilities

• Own post-implementation relationship for a portfolio of accounts through adoption, renewal, expansion, and advocacy.
• Drive adoption across revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement.
• Build deep, multi-threaded relationships with champions and economic buyers at VP/C-level.
• Lead strategic business reviews connecting Spekit's impact to revenue goals.
• Act as the voice of the customer with Product, Engineering, Marketing, and Sales.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data and surface churn risk early with mitigation plans.
• Manage escalations with urgency and cross-functional resolution.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise as Spekit evolves.

Skills

Customer Success

Account Management

Relationship Building

Data-Driven Decision Making

Executive Stakeholder Management

Strategic Thinking

Tools

Salesforce

Gainsight

Vitally

Job description

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll be the strategic thought partner and internal advocate, driving value realization and expansion opportunities across a multi-team portfolio.

You’ll build champions, ensure renewal and adoption, and collaborate closely with Product, Engineering, Marketing, and Sales to represent the voice of the customer and shape the go-to-market strategy.