Senior Enterprise Customer Success Manager: Outcomes & Growth

RapidScale; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Benefits package

Job summary

RapidScale is seeking a Customer Success Manager IV to own outcomes and value realization for a portfolio of enterprise customers. You will act as a quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention, adoption, and long-term value.

You will lead lifecycle management from onboarding through renewal, coordinating cross-functional teams and driving expansion opportunities while maintaining proactive customer engagement and executive-level discussions.

Qualifications

• Bachelor’s degree in a related discipline with 8 years of experience
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers
• Lead customer conversations focused on value realization, adoption, and roadmap alignment
• Manage onboarding, adoption, renewal, and expansion within strategic accounts
• Coordinate across Sales, Delivery, Operations, Consulting, Support and Engineering
• Support renewal strategy and execution with emphasis on delivered value
• Lead executive-level discussions on outcomes achieved and future opportunities

Skills

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree

Master’s degree

PhD

Job description

RapidScale is seeking a Customer Success Manager IV to own outcomes and value realization for a portfolio of enterprise customers. You will act as a quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention, adoption, and long-term value.

You will lead lifecycle management from onboarding through renewal, coordinating cross-functional teams and driving expansion opportunities while maintaining proactive customer engagement and executive-level discussions.