Senior Customer Success Manager — Remote & 4‑Day Week

Wonderlic; Dallas (TX); Teletrabalho; USD 77 000 - 140 000; Tempo integral

Resumo da oferta

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients and drive renewals, expansion, and long-term growth. You’ll manage a portfolio of accounts, act as trusted advisor, and coordinate with product teams to align outcomes with client goals.

You’ll work remotely anywhere in the U.S., with a target OTE of $110,000–$140,000 and a base salary of $77,000–$98,000, plus commission.

Qualificações

• 5+ years of Customer Success or Account Management experience.
• SaaS experience is preferred.
• Proven ability to manage a portfolio of accounts and drive renewals.
• Strong business acumen and relationship-building with decision-makers.
• Analytical skills to use data for client conversations.
• Collaborative and proactive mindset in fast-paced environments.

Responsabilidades

• Drive growth and retention across client portfolios.
• Serve as primary point of contact and trusted advisor for clients.
• Lead renewals and expansions.
• Maintain deep knowledge of products and services to offer strategic insights.
• Advocate for clients and gather feedback for product teams.

Conhecimentos

Customer Success

Account Management

SaaS

Renewals

Cross-sell/Upsell

Descrição da oferta de emprego

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients and drive renewals, expansion, and long-term growth. You’ll manage a portfolio of accounts, act as trusted advisor, and coordinate with product teams to align outcomes with client goals.

You’ll work remotely anywhere in the U.S., with a target OTE of $110,000–$140,000 and a base salary of $77,000–$98,000, plus commission.