Senior Customer Success Manager - Remote, 4-Day Week

Wonderlic; Houston (TX); Remote; USD 77,000 - 98,000; Full time

Benefits offered by this job

Fully remote (US)

32-hour workweek

Generous PTO

Paid holidays

Company shutdown Dec 24–Jan 1

Medical, dental, vision

401(k) with company matching

12 weeks new parent leave

Job summary

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients and drive renewals and expansion. You’ll manage a portfolio of accounts remotely across the U.S., acting as a trusted advisor and aligning talent management solutions with client goals to deliver measurable business outcomes.

This role emphasizes cross-functional collaboration, data-driven insights, and career growth while supporting Wonderlic’s mission to help organizations

Qualifications

• 5+ years of Customer Success or Account Management experience, SaaS experience preferred.
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth.
• Strong business acumen with excellent communication and relationship-building skills.

Responsibilities

• Drive growth and retention by identifying opportunities for renewals and expansions.
• Serve as primary contact and trusted advisor for clients, coordinating with internal teams.
• Lead business reviews to measure value and develop tailored action plans.

Skills

Customer Success

Account Management

SaaS

Portfolio Management

Communication

Job description

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients and drive renewals and expansion. You’ll manage a portfolio of accounts remotely across the U.S., acting as a trusted advisor and aligning talent management solutions with client goals to deliver measurable business outcomes.

This role emphasizes cross-functional collaboration, data-driven insights, and career growth while supporting Wonderlic’s mission to help organizations