Senior Customer Success Leader — Remote, 4-Day Week

Wonderlic; Denver (CO); Remoto; USD 77.000 - 140.000; Tempo pieno

Descrizione del lavoro

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients across talent management. You’ll act as a trusted advisor to optimize renewals and growth, guiding customers through Wonderlic’s platform and services to achieve their business goals.

You’ll manage a portfolio of complex clients, collaborating with internal teams to deliver value and ensure client satisfaction.

Competenze

• 5+ years in Customer Success or Account Management, SaaS preferred.
• Strong business acumen and communication with senior decision-makers.
• Proven ability to manage a portfolio and drive renewals.

Mansioni

• Drive revenue growth by renewals and expansions.
• Build relationships with clients and act as trusted advisor.
• Lead business reviews and develop tailored action plans.
• Identify risks and use health tools to protect retention.
• Become product and service expert for clients and teams.

Conoscenze

Customer Success

Account Management

SaaS

Communication

Negotiation

Relationship Building

Analytical Skills

Stakeholder Management

Descrizione del lavoro

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients across talent management. You’ll act as a trusted advisor to optimize renewals and growth, guiding customers through Wonderlic’s platform and services to achieve their business goals.

You’ll manage a portfolio of complex clients, collaborating with internal teams to deliver value and ensure client satisfaction.