Senior Customer Success Manager - Remote, 4-Day Work Week

Wonderlic; United States; Remote; USD 77.000 - 98.000; Vollzeit

Zusammenfassung

Wonderlic is seeking a commercially minded Senior Customer Success Manager to build strategic partnerships with clients. You’ll be a trusted advisor, managing a portfolio of accounts and aligning our talent-management platform with each client’s business goals to drive renewals and growth.

In this role you’ll lead business reviews, advocate for clients, and collaborate with product and sales teams to deliver measurable value, supporting both Fortune 500 and mid-market accounts to strengthen

Qualifikationen

• 5+ years of Customer Success or Account Management experience, SaaS preferred.
• Proven track record managing a portfolio of accounts and driving renewals.
• Strong business acumen with excellent communication and relationship-building skills.
• Analytical, data-driven, and able to guide client conversations with insights.
• Proactive, collaborative, and able to thrive in a fast-paced environment.

Aufgaben

• Drive renewals and expansions by identifying opportunities and meeting revenue targets.
• Serve as primary point of contact and trusted advisor for clients.
• Lead business reviews, measure value, and create tailored action plans.
• Maintain product knowledge to offer strategic insights and recommendations.
• Advocate for clients and relay feedback to product teams to remove adoption barriers.

Kenntnisse

Customer Success

Account Management

Business Acumen

Communication

Relationship Building

Negotiation

Jobbeschreibung

Work That Fits Your Life

• Fully remote, anywhere in the U.S. We’re headquartered in Chicago, but your office is wherever you do your best work.
• A four-day workweek. Work-life balance is built into our business, with a full-time, 32-hour week over four days.
• Time to recharge. You’ll get generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
• Benefits for you and your family. We offer medical, dental, and vision coverage, a 401(k) with company matching, and 12 weeks of paid new parent leave.

Work That Fits Your Life

• Fully remote, anywhere in the U.S. We’re headquartered in Chicago, but your office is wherever you do your best work.
• A four-day workweek. Work-life balance is built into our business, with a full-time, 32-hour week over four days.
• Time to recharge. You’ll get generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
• Benefits for you and your family. We offer medical, dental, and vision coverage, a 401(k) with company matching, and 12 weeks of paid new parent leave.

What Sets Us Apart: We Value Every Job

You don’t have to be a scientist to be part of the science. Every job here, from sales and marketing to product and engineering, helps turn that science into better talent insights for our customers.

• Our Mission. Wonderlic’s mission is to create a world where everyone finds and thrives in their best job.
• Scientific Excellence. We pair nearly 90 years of assessment science with industrial-organizational (I-O) psychology, machine learning, and AI.
• What Our Work Makes Possible. Our tools help HR teams spot great candidates, see who’s most likely to succeed on the job, develop their people, and build stronger teams.
• We Practice What We Sell. We help companies hire and develop the right people, and we use the same approach to build and grow our own team. You’re hired for your potential, and we help you develop it.

Overview

Wonderlic is looking for a commercially minded Senior Customer Success Manager (CSM) who builds strategic partnerships with clients. We’re on a mission to create a world where everyone finds and thrives in their best job. This job is more than managing client relationships. You’ll be a trusted advisor to our most complex clients, bringing them the right resources, from talent and services to products, to help them reach their business goals. That partnership drives renewals, expansion, and long‑term growth.

Your Impact

As a Senior Customer Success Manager, you’ll drive revenue growth by helping clients get real results from Wonderlic. You’ll use your business acumen and experience across talent management to manage a portfolio of clients, building strong relationships and acting as a trusted advisor. Your ability to understand complex client needs and connect our platform and services to their strategic goals will be key to winning renewals and expansion.

What You’ll Do

• Drive Growth and Retention.
  • Proactively identify opportunities across your client portfolio to drive renewals and expansion, meeting and exceeding revenue targets.
  • Build strong client relationships through strategic conversations that connect Wonderlic to each client’s business objectives.
• Be a Strategic Partner.
  • Serve as the primary point of contact and trusted advisor for your clients, representing their voice to internal teams and ensuring a smooth transition from Sales to Customer Success.
  • Lead business reviews that measure the value clients get from Wonderlic, and build tailored action plans to help them reach their goals.
• Manage Renewals and Expansion.
  • Drive opportunities from identifying needs to closing renewals and expansions.
  • Use customer health tools to spot risks early and act before they affect retention.
• Bring the Right Resources.
  • Maintain deep knowledge of our products, services, industry trends, and competitive landscape to offer strategic insights and recommendations.
  • Introduce new products, features, and services that help clients reach their business outcomes.
• Advocate for Clients.
  • Act as the client’s advocate within Wonderlic, improving the client experience to strengthen retention.
  • Create feedback loops between clients and product teams to identify and remove barriers to adoption.

What We’re Looking For

• Proven Success. Recognized for exceptional commercial achievements and consistently exceeding targets, especially in formalized recognition programs.
• Consistent Excellence. A strong track record of meeting and surpassing expectations.
• Stability and Growth. Demonstrated ability to achieve long‑term success and growth in previous jobs.
• Talent Management Expertise. Real experience working with stakeholders across talent management, including talent acquisition, HR, learning and development, and the business leaders who hire and grow their teams.
• Industry Knowledge. Deep understanding of the challenges clients face across talent management, from hiring through development and retention.
• Trusted Advisor. Experience guiding complex clients toward their business outcomes, because you care about the client experience and know it drives long‑term retention and growth.
• Recognized subject matter expert with experience coaching or mentoring others.
• Curiosity and Creativity. Naturally curious and creative in your approach to solving problems.

Qualifications

• 5+ years of Customer Success or Account Management experience, with real experience working with stakeholders across talent management. SaaS experience is preferred.
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross‑sell and upsell opportunities.
• Strong business acumen, with excellent communication, negotiation, and relationship‑building skills with decision‑makers across talent management.
• Analytical skills and the ability to use data to guide client conversations and uncover opportunities.
• Proactive and collaborative mindset, with the flexibility to thrive in a fast‑paced environment.

Compensation

This position offers OTE of $110,000 to $140,000, split between a base salary and variable compensation.

• Base salary: $77,000 USD - $98,000 USD
• Base salary plus commission or variable pay.
• On‑target earnings (OTE): $110,000 USD - $140,000 USD

Our Policy

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gapandimposter syndromecan make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don’t meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us [e-mail] to request an accommodation.

Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.

#BI-Remote