Senior Customer Success Manager, Key Accounts (Equity)

Rippling; San Francisco (CA); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling in San Francisco, CA seeks a Senior Customer Success Manager for Key Accounts to partner with 3-4 enterprise clients, driving adoption, retention and growth, aligning Rippling solutions with client strategies.

You will own admin relationships, lead quarterly business reviews, collaborate with Product, Engineering and Support, and travel quarterly to client HQs to ensure premium service and measurable impact.

Qualifications

• Minimum of 6 years in client management or technical account management.
• Strong ability to manage strategic relationships and drive solutions.
• Proven cross-functional collaboration across product, engineering and sales.

Responsibilities

• Build and maintain strategic relationships with key stakeholders.
• Act as primary contact ensuring high-touch, white-glove support.
• Lead quarterly business reviews and manage account health.

Skills

Client management

Relationship-building

Cross-functional collaboration

Strategic thinking

Travel willingness

Job description

Rippling in San Francisco, CA seeks a Senior Customer Success Manager for Key Accounts to partner with 3-4 enterprise clients, driving adoption, retention and growth, aligning Rippling solutions with client strategies.

You will own admin relationships, lead quarterly business reviews, collaborate with Product, Engineering and Support, and travel quarterly to client HQs to ensure premium service and measurable impact.