Strategic Enterprise CSM, Key Accounts (TAM)

Rippling; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a customer-obsessed Senior Customer Success Manager for Key Accounts to be a trusted advisor for enterprise clients, managing strategic relationships and delivering exceptional experiences across a small portfolio of 3–4 accounts.

You’ll work with the Named Accounts, Product, Engineering, and Support teams to drive satisfaction, retention, and growth, aligning Rippling’s solutions with clients’ strategic goals and delivering strong renewal outcomes.

Qualifications

• Minimum 6 years in client management or technical account management, ideally in SaaS.
• Proven ability to engage executives and manage strategic relationships.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Build and maintain strategic relationships with decision-makers and stakeholders.
• Serve as primary contact, delivering high-touch, white-glove support.
• Lead quarterly business reviews and review account health and growth potential.
• Identify upsell/cross-sell opportunities with Named Accounts team.
• Collaborate with Product, Engineering, and Support to address client needs and drive adoption.
• Provide weekly executive updates on account health, renewal risks, and opportunities.
• Act as escalation point for critical incidents and ensure rapid resolution.

Skills

Client management

Technical TAM

SaaS experience

Executive communication

Tools

CRM tools

Job description

Rippling is seeking a customer-obsessed Senior Customer Success Manager for Key Accounts to be a trusted advisor for enterprise clients, managing strategic relationships and delivering exceptional experiences across a small portfolio of 3–4 accounts.

You’ll work with the Named Accounts, Product, Engineering, and Support teams to drive satisfaction, retention, and growth, aligning Rippling’s solutions with clients’ strategic goals and delivering strong renewal outcomes.