Senior Customer Success Manager, Geospatial Agriculture

Planet Labs PBC; Denver (CO); Ibrido; USD 105.000 - 152.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

HSA with company contribution

Paid Time Off

Parental Leave

Home Office Reimbursement

Commuter Benefits

Educational Reimbursement

Descrizione del lavoro

Planet Labs PBC is seeking a Customer Success Manager for its commercial markets to manage and expand relationships with agriculture-focused customers, maximizing the value of Planet's imagery and geospatial solutions within their workflows. The ideal candidate is a consultative strategist who owns the post-sale account lifecycle, partners with Sales, and drives measurable ROI.

This full-time hybrid role requires presence in San Francisco or Denver three days per week and willingness to travel

Competenze

• 6+ years in Customer Success, Account Management, or a strategic customer-facing role.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, bridging technical workflows with commercial value.
• Ability to translate customer data into actionable insights and understand business models.

Mansioni

• Take full accountability for gross and net retention metrics across your book of business.
• Partner with Account Executives to build unified commercial strategies with actionable insights.
• Map long-term account trajectories to identify risks and expansion opportunities early.
• Co-create success plans and QBRs to measure ROI and business impact for Planet solutions.
• Build relationships across stakeholder networks to advocate for the partnership with data-driven insights.
• Lead cross-functional teams through key milestones to ensure alignment and execution.
• Navigate high-stakes customer situations with composure and sound judgment.

Conoscenze

Customer Success

Account Management

Geospatial Imagery

English Communication

Travel Flexible

Strumenti

Salesforce

Gainsight

Zendesk

Descrizione del lavoro

Planet Labs PBC is seeking a Customer Success Manager for its commercial markets to manage and expand relationships with agriculture-focused customers, maximizing the value of Planet's imagery and geospatial solutions within their workflows. The ideal candidate is a consultative strategist who owns the post-sale account lifecycle, partners with Sales, and drives measurable ROI.

This full-time hybrid role requires presence in San Francisco or Denver three days per week and willingness to travel