Senior CSM - Geospatial Commercial Markets

Planet; San Francisco, Denver (CA, CO); Ibrido; USD 105.000 - 152.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision coverage

HSA with company contribution

Paid Time Off plus holidays

Parental Leave (16 weeks)

Wellness Program and EAP

Home Office Reimbursement

Phone and Internet Reimbursement

Tuition Reimbursement

Equity

Commuter Benefits

Descrizione del lavoro

Planet is seeking a Customer Success Manager II for commercial markets in a hybrid role based in San Francisco or Denver. You will manage and expand relationships with customers, especially in agriculture, ensuring value realization from Planet imagery and geospatial solutions.

The ideal candidate collaborates with sales, bridges technical workflows with business value, and supports renewals and expansion opportunities across global accounts.

Competenze

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, bridging technical workflows with commercial value.
• Track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
• Solid understanding of commercial business models and ability to weigh trade-offs of customer requests.
• Situational awareness to adapt tone for executives or technical leads.
• Excellent verbal and written communication skills in English.
• Flexibility to support global business needs, including availability for US calls.
• Willingness to travel to connect with customers and internal teams.

Mansioni

• Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
• Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

Conoscenze

Customer Success Strategy

Executive communication

Global work readiness

English proficiency

Remote sensing knowledge

Geospatial workflows

Travel flexibility

Strumenti

Salesforce

Gainsight

Zendesk

Descrizione del lavoro

Planet is seeking a Customer Success Manager II for commercial markets in a hybrid role based in San Francisco or Denver. You will manage and expand relationships with customers, especially in agriculture, ensuring value realization from Planet imagery and geospatial solutions.

The ideal candidate collaborates with sales, bridges technical workflows with business value, and supports renewals and expansion opportunities across global accounts.