Strategic CSM – Public Sector Geospatial Solutions

Planetlabs; Arlington (VA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Health Savings Account (HSA) with a公司

Job summary

Planet is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will build trusted relationships with federal, state, and municipal agencies, helping them derive maximum value from Planet's satellite imagery and geospatial solutions.

This full-time, hybrid role requires you to work from the San Francisco or Arlington, VA office part of the week, drive product adoption, identify expansion opportunities, and collaborate across Sales, Product, and

Qualifications

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor's degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicates technical concepts to diverse audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills with the ability to manage multiple accounts and priorities.
• A curious, ever-learning mindset and the drive to continuously deepen understanding of the customer's mission.
• Solid human and organizational intelligence to read government agency culture and tailor engagement.

Responsibilities

• Build trusted relationships with customers to help them achieve strategic goals using Planet's technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

Skills

Customer Success

Account Management

Public Sector

Cross-functional Collaboration

Communication

Travel Ready

Education

Bachelor's degree in a relevant field

Tools

ArcGIS

QGIS

Google Earth Engine

Job description

Planet is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will build trusted relationships with federal, state, and municipal agencies, helping them derive maximum value from Planet's satellite imagery and geospatial solutions.

This full-time, hybrid role requires you to work from the San Francisco or Arlington, VA office part of the week, drive product adoption, identify expansion opportunities, and collaborate across Sales, Product, and