Strategic Public Sector Geospatial CSM

Planet; Arlington (VA); Hybrid; USD 83,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, vision plans

HSA with company contribution

Paid time off

Job summary

Planet is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will deepen engagement, drive adoption of Planet’s geospatial solutions, and identify growth opportunities within federal, state, and municipal agencies.

You’ll translate challenges into impactful use cases and collaborate across Sales, Product, and Marketing to deliver value. The role is full-time and hybrid, requiring work from the San Francisco or Arlington, VA office three days

Qualifications

• 4+ years in Customer Success, Account Management, or related roles.
• Bachelor’s degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to diverse audiences, from analysts to executives.
• Skilled in cross‑functional collaboration with Sales, Product, Support, and Engineering.
• Excellent organizational skills with multiple accounts and priorities.
• Curious mindset and drive to continuously learn about the customer’s mission.
• Ability to read organizational culture across government agencies and tailor engagement.

Responsibilities

• Build trusted relationships to help customers achieve strategic goals using Planet’s technology.
• Drive product adoption through onboarding, training, and tailored guidance.
• Identify expansion and renewal opportunities, partnering with Sales for long‑term value.
• Advocate for customer needs internally to influence product development and roadmap.
• Collaborate with Sales, Product, and Marketing to develop use cases and public sector engagement strategies.
• Provide proactive support and account planning for renewals and budgeting cycles.
• Champion change for customers navigating a rapidly evolving geospatial landscape.

Skills

Customer Success

Account Management

Public sector workflows

Communication

Cross‑functional collaboration

Organization

Travel willingness

Education

Bachelor's degree in a relevant field

Tools

ArcGIS

QGIS

Google Earth Engine

Job description

Planet is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will deepen engagement, drive adoption of Planet’s geospatial solutions, and identify growth opportunities within federal, state, and municipal agencies.

You’ll translate challenges into impactful use cases and collaborate across Sales, Product, and Marketing to deliver value. The role is full-time and hybrid, requiring work from the San Francisco or Arlington, VA office three days