Senior Customer Success Manager – Geospatial Solutions ROI

Planet; San Francisco (CA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Health Savings Account (HSA) with a公司

Generous Paid Time Off

16 Weeks of Paid Parental Leave

Wellness Program and EAP

Home Office Reimbursement

Monthly Phone and Internet Reimburse

Tuition Reimbursement and LinkedIn

Equity

Commuter Benefits

Job summary

Planet is seeking a Customer Success Manager for our commercial markets. You will manage and expand relationships with customers, especially in agriculture, helping them maximize the value of Planet's imagery and geospatial solutions and integrate data into their workflows.

The ideal candidate is a consultative strategist who owns the account lifecycle post sales, partnering with sales and driving measurable ROI.

Qualifications

• 6+ years in Customer Success or related role.
• Knowledge of remote sensing, GIS or geospatial imagery.
• Bridge technical workflows with business value.
• Strong understanding of commercial business models and market shifts.
• Excellent English communication, written and spoken.
• Willingness to travel and support US calls.

Responsibilities

• Take full accountability for gross and net retention metrics across your book of business.
• Partner with Account Executives to build unified commercial strategies.
• Map out long-term account trajectories to identify capacity gaps, risks, and expansion opportunities.
• Co-create success plans and QBRs to measure ROI of Planet solutions.
• Build solid relationships across complex stakeholder networks to advocate for the partnership.
• Lead cross-functional internal teams through critical account milestones.
• Navigate high-stakes customer situations with composure and sound judgment.

Skills

Customer Success

Account Management

Geospatial imagery

Executive communication

Global travel

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet is seeking a Customer Success Manager for our commercial markets. You will manage and expand relationships with customers, especially in agriculture, helping them maximize the value of Planet's imagery and geospatial solutions and integrate data into their workflows.

The ideal candidate is a consultative strategist who owns the account lifecycle post sales, partnering with sales and driving measurable ROI.