Public Sector CSM - Geospatial Solutions (Remote)

Planet Labs PBC; San Francisco (CA); Ibrido; USD 96.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Medical, Dental, and Vis

Health Savings Account (HSA) with a公司

Generous Paid Time Off

16 Weeks of Paid Parental Leave

Wellness Program and EAP

Home Office Reimbursement

Monthly Phone and Internet Reim.

Tuition Reimbursement and LinkedIn学习访问

Equity

Commuter Benefits

Volunteering Paid Time Off

Descrizione del lavoro

Planet Labs PBC is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will deepen engagement, drive adoption of geospatial solutions, and identify growth opportunities across federal, state, and municipal agencies.

The role is full-time, hybrid, requiring in-office presence in San Francisco or Arlington, VA three days a week. You will build relationships, guide customers through onboarding and best practices, and collaborate with Sales,

Competenze

• Bachelor's degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.

Mansioni

• Build trusted relationships with customers to help them achieve strategic goals using Planet's technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.

Conoscenze

Customer success

Account management

Public sector knowledge

Communication skills

Cross-functional collaboration

Travel

Formazione

Bachelor's degree

Strumenti

ArcGIS

QGIS

Google Earth Engine

Descrizione del lavoro

Planet Labs PBC is seeking a Customer Success Manager focused on serving our most strategic customers in North America. You will deepen engagement, drive adoption of geospatial solutions, and identify growth opportunities across federal, state, and municipal agencies.

The role is full-time, hybrid, requiring in-office presence in San Francisco or Arlington, VA three days a week. You will build relationships, guide customers through onboarding and best practices, and collaborate with Sales,