Geospatial CSM: Global, Low-Touch Customer Success

Remote; San Francisco (CA); Hybrid; USD 86,000 - 107,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

HSA with company contribution

Paid Time Off & holidays

Parental Leave (16 weeks)

Wellness & EAP

Home Office Reimbursement

Phone & Internet Reimbursement

Tuition Reimbursement & LinkedIn Learn

Equity

Commuter Benefits

Volunteer Time Off

Job summary

Planet seeks a Customer Success Manager to manage global small-customer relationships within the Global Tech Touch team. You’ll drive retention and expansion using a low-touch model, applying remote sensing, GIS, and geospatial imagery knowledge to be a trusted Planet ambassador.

The role is full-time, hybrid, based in San Francisco or Arlington 3 days/week. You’ll collaborate with Finance, Product, and Sales, negotiate renewals, and explore upsell opportunities while delivering an excellent

Qualifications

• 2+ years of relevant work experience.
• Bachelor’s Degree in relevant field.
• Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries and perform basic GIS operations (QGIS, ESRI).
• Experience with GIS applications (QGIS, ESRI, GEE).
• Excellent verbal and written communication in English.
• Ability to coordinate with international customers & sales team.
• Creative problem solving and proactive work style.
• Ability to multitask and prioritize.

Responsibilities

• Ensure customers adopt and see value of our products.
• Provide low-touch onboarding and training experience.
• Deliver support for successful delivery of services under the low-touch model.
• Communicate with clients throughout the contract life-cycle and escalate issues.
• Work with Finance, Product, Sales and other teams.
• Set expectations for clients and redirect to resources.
• Initiate negotiations and timely contract renewals/expansions.
• Identify upsell opportunities and expanding product use.

Skills

Communication

Multitasking

Problem solving

Remote collaboration

English proficiency

Education

Bachelor’s Degree in relevant field

Tools

QGIS

ESRI

GEE

Salesforce

Job description

Planet seeks a Customer Success Manager to manage global small-customer relationships within the Global Tech Touch team. You’ll drive retention and expansion using a low-touch model, applying remote sensing, GIS, and geospatial imagery knowledge to be a trusted Planet ambassador.

The role is full-time, hybrid, based in San Francisco or Arlington 3 days/week. You’ll collaborate with Finance, Product, and Sales, negotiate renewals, and explore upsell opportunities while delivering an excellent