Global GIS Customer Success Manager | Low-Touch Renewals

Planet Labs PBC; San Francisco (CA); Híbrido; USD 86.000 - 107.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

HSA contribution

Paid time off

Parental leave (16 weeks)

Descripción de la vacante

Planet Labs PBC is seeking a Customer Success Manager on the Global Tech Touch team to manage global small-customer relationships in the EMEA and AMER regions. This full-time hybrid role requires presence in San Francisco or Arlington, VA offices three days a week.

You will drive value realization through a low-touch model and serve as the customer advocate with deep knowledge of remote sensing and GIS products.

Formación

• 2+ years of relevant work experience
• Bachelor's Degree in a relevant field
• Strong knowledge of geospatial technologies, GIS or remote sensing
• Experience with GIS applications (QGIS, ESRI, GEE)
• Excellent verbal and written communication in English
• Ability to coordinate with international customers & sales team
• Creative problem solving and proactive work style
• Aptitude to adapt to change

Responsabilidades

• Ensure that customers are in a position to adopt and see the value of our products
• Provide a low-touch onboarding and training experience
• Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet's low-touch model
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Finance, Product, Sales and other teams across the company
• Set the right expectations for clients and redirect them to the appropriate resources
• Initiate negotiations and execute timely contract renewals and expansions
• Identify opportunities for upselling or expanding the use of the product or services

Conocimientos

Geospatial technologies

GIS applications

English communication

International coordination

Problem solving

Educación

Bachelor's Degree in a relevant field

Herramientas

QGIS

ESRI

GEE

Salesforce (SFDC)

Descripción del empleo

Planet Labs PBC is seeking a Customer Success Manager on the Global Tech Touch team to manage global small-customer relationships in the EMEA and AMER regions. This full-time hybrid role requires presence in San Francisco or Arlington, VA offices three days a week.

You will drive value realization through a low-touch model and serve as the customer advocate with deep knowledge of remote sensing and GIS products.