Customer Success Manager II - Geospatial Agriculture

Planet Labs PBC; San Francisco (CA); Hybrid; USD 105,000 - 152,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid time off

Parental leave

Home office stipend

Phone and internet reimbursement

Tuition reimbursement

Equity

Commuter benefits

Volunteering PTO

Job summary

Planet Labs PBC is seeking a Customer Success Manager for our commercial markets. You will manage and grow relationships with customers, especially in agriculture, ensuring value realization from Planet's imagery and geospatial solutions.

This full-time, hybrid role requires working from San Francisco or Denver three days a week. You will partner with sales, lead account strategies, and translate data into business value, with opportunities for growth and measurable ROI.

Qualifications

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
• A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.
• Situational awareness with an ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead.
• Excellent verbal and written communication skills in English, with a professional presence that earns trust.
• Flexibility to support global business needs, including availability for US calls.
• Willingness to travel to connect with customers and internal teams.

Responsibilities

• Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward‑looking recommendations to internal syncs.
• Map out long‑term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co‑create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross‑functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high‑stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

Skills

Customer Success

Account Management

Geospatial imagery

Remote sensing

English proficiency

Travel willingness

CRM tools

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet Labs PBC is seeking a Customer Success Manager for our commercial markets. You will manage and grow relationships with customers, especially in agriculture, ensuring value realization from Planet's imagery and geospatial solutions.

This full-time, hybrid role requires working from San Francisco or Denver three days a week. You will partner with sales, lead account strategies, and translate data into business value, with opportunities for growth and measurable ROI.