Senior Customer Success Manager — AI-Driven Advisor

Salesforce, Inc.; Denver (CO); On-site; USD 150,000 - 227,000; Full time

Benefits offered by this job

Office-flexible arrangement

Benefits package

Job summary

Salesforce, Inc. is seeking a Senior Customer Success Manager to lead strategic engagements for Signature Success Plan customers in the Denver area. You’ll act as a trusted advisor, driving value realization, renewal, and expansion while coordinating with cross-functional teams.

The role requires 5–7+ years in customer success or SaaS, strong consulting and stakeholder-management skills, and deep knowledge of Salesforce Service Cloud and related features.

Qualifications

• 5–7+ years of relevant industry experience in Customer Success or SaaS.
• Strong consulting skills to drive business value and C-level conversations.
• Ability to translate technical concepts into business terms and build executive relationships.

Responsibilities

• Serve as single point of accountability for Signature deliverables and renewals.
• Coordinate all customer deliverables and align with business and technical stakeholders.
• Drive adoption of Service Cloud features and maintain executive-level relationships.
• Lead quarterly reviews to drive feature adoption and value realization.

Skills

Customer Success

Consulting

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Digital Engagement

Job description

Salesforce, Inc. is seeking a Senior Customer Success Manager to lead strategic engagements for Signature Success Plan customers in the Denver area. You’ll act as a trusted advisor, driving value realization, renewal, and expansion while coordinating with cross-functional teams.

The role requires 5–7+ years in customer success or SaaS, strong consulting and stakeholder-management skills, and deep knowledge of Salesforce Service Cloud and related features.