Senior Customer Success Leader - AI Cloud & Strategy

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Customer Success Manager focused on strategic engagement with multi-org Signature customers.

You will align business and technical goals, drive adoption, and ensure successful delivery of outcomes that maximize Salesforce value. This role combines executive leadership with program management across multiple work streams, leveraging Sales Cloud & Service Cloud expertise to drive customer outcomes, including AI-enabled insights.

Qualifications

• Minimum 5-6 years in Customer Success, SaaS, or related strategic consulting.
• Exceptional communication and presentation skills across executive levels.
• Ability to navigate objections and drive alignment with persistence.
• Ability to coordinate collaborators for clear technical and business alignment.

Responsibilities

• ROI-driven engagement to translate activities into customer value.
• Own complex, multi-org Signature experiences and align priorities.
• Mobilize resources and connect expert talent to customer needs.
• Craft engagement charters with goals and metrics for teams.
• Align internal stakeholders to deliver value through Signature.
• Design multi-step digital workflows to free senior staff for relationship work.
• Determine which tasks require human vs AI coverage.

Skills

Strategic account management

Executive stakeholder management

Cross-functional collaboration

Job description

Salesforce, Inc. is seeking a Senior Customer Success Manager focused on strategic engagement with multi-org Signature customers.

You will align business and technical goals, drive adoption, and ensure successful delivery of outcomes that maximize Salesforce value. This role combines executive leadership with program management across multiple work streams, leveraging Sales Cloud & Service Cloud expertise to drive customer outcomes, including AI-enabled insights.