Senior Customer Success Manager, AI-Driven Enterprise Value

salesforce.com, inc.; Atlanta (GA); Hybrid; USD 150,000 - 227,000; Full time

Benefits offered by this job

Office flexibility

Job summary

Salesforce is seeking a Senior Customer Success Manager to drive strategic outcomes for Signature customers, aligning business goals with Salesforce solutions and ensuring value realization across multiple orgs. This role blends executive stakeholder influence with hands-on program leadership.

The position is office-flexible, requiring three days per week in a Salesforce office, with remote work the remaining time, and a focus on AI-driven customer success and risk mitigation across enterprise

Qualifications

• Minimum 8+ years in customer success, SaaS, or related strategic consulting.
• Exceptional communication and presentation skills with ability to influence at executive levels.
• Ability to handle objections, navigate complex discussions, drive alignment.
• Ability to clarify roles and ensure clear technical and business alignment.

Responsibilities

• Lead strategic engagement across complex, multi-org customers.
• Integrate customer goals with Salesforce solutions to deliver value.
• Mentor team members and influence internal and external stakeholders.

Skills

Communication skills

Executive influence

Stakeholder management

Objection handling

Job description

Salesforce is seeking a Senior Customer Success Manager to drive strategic outcomes for Signature customers, aligning business goals with Salesforce solutions and ensuring value realization across multiple orgs. This role blends executive stakeholder influence with hands-on program leadership.

The position is office-flexible, requiring three days per week in a Salesforce office, with remote work the remaining time, and a focus on AI-driven customer success and risk mitigation across enterprise