Senior Customer Success Leader - AI & ROI Focus

Salesforce, Inc.

Texas

On-site

USD 140,000 - 190,000

Full time

4 days ago

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Job summary

Salesforce, Inc. is seeking a Customer Success Senior Manager to drive strategic account leadership for their Signature customers. You will partner with IT and business leadership to ensure adoption, health, and value realization from Salesforce investments.

Expect to own ROI-based engagement, manage complex programs across multi-org customers, and mobilize internal resources to align with customer goals while mitigating risks and guiding governance around safety and AI best practices.

Qualifications

5–6 years of relevant experience in Customer Success or SaaS strategy consulting.
Excellent communication and presentation skills with ability to influence at executive levels.
Experience supporting customers using Sales Cloud and Service Cloud with related Salesforce certifications.

Responsibilities

ROI-driven engagement: set goals, metrics and align cross-functional teams to deliver value.
Complex program management across multi-org customers with integrated success plans.
Resource mobilization: coordinate internal experts to meet customer needs.
Advanced stakeholder management and executive relationship building.
Apply business insight and Salesforce knowledge to advise customers and drive outcomes.
Risk management and governance for high-stakes renewals/go-lives.