Strategic Customer Success Manager AI SaaS

Salesforce, Inc.; Virginia; Ibrido; USD 123.000 - 186.000; Tempo pieno

Descrizione del lavoro

Salesforce, Inc. is seeking a Customer Success Manager to drive strategic outcomes for our most complex Signature customers in a flexible, in-office role across the United States.

You will partner with customer IT and business leadership to align on goals, adoption, and value realization from Salesforce investments. You will leverage deep knowledge of Sales and Service Cloud to deliver ROI-focused guidance, manage risks, and advocate for best practices in AI governance and platform health.

Competenze

• 5-6 years in Customer Success, SaaS, or related strategic consulting fields.
• Exceptional communication and presentation skills across executive and C-level.
• Ability to influence, handle objections, and drive alignment.
• Experience with Salesforce Sales Cloud and Service Cloud is preferred.
• Certifications in Salesforce are a plus.

Mansioni

• Engage clients with ROI-driven engagements and clear success plans.
• Own the Signature experience across complex multi-org customers.
• Build trusted advisory relationships with IT and business leaders.
• Identify risks early and guide customers through governance and AI governance practices.

Conoscenze

Customer Success

Executive communication

Strategic thinking

Relationship management

SaaS domain knowledge

Strumenti

Sales Cloud

Service Cloud

Descrizione del lavoro

Salesforce, Inc. is seeking a Customer Success Manager to drive strategic outcomes for our most complex Signature customers in a flexible, in-office role across the United States.

You will partner with customer IT and business leadership to align on goals, adoption, and value realization from Salesforce investments. You will leverage deep knowledge of Sales and Service Cloud to deliver ROI-focused guidance, manage risks, and advocate for best practices in AI governance and platform health.