Senior Enterprise Customer Success Leader (AI ROI)

Salesforce, Inc.; Atlanta (GA); Híbrido; USD 150.000 - 227.000; Tempo integral

Benefícios oferecidos por esta vaga

Office-flexible arrangements

Competitive benefits

Resumo da vaga

Salesforce, Inc. is seeking a Customer Success Manager, Senior Manager to drive strategic impact forSignature customers, focusing on adoption, health, and maximizing value from Salesforce investments.

You will partner with executive leadership, manage complex programs, and mobilize resources to align customer and internal goals while operating within a flexible, office-flexible environment.

Qualificações

• 5-6 years of relevant industry experience in Customer Success, SaaS platform use, or related strategic consulting fields.

Responsabilidades

• ROI-Driven Engagement: translate activities into value and craft engagement charter with goals and metrics.
• Complex Program Management: own the Signature experience across multi-org customers and integrate priorities into success plans.
• Resource Mobilization: act as central resource and align internal stakeholders around customer goals.

Conhecimentos

Customer Success

SaaS

Sales Cloud

Service Cloud

Executive communication

Ferramentas

Sales Cloud

Service Cloud

Descrição da vaga

Salesforce, Inc. is seeking a Customer Success Manager, Senior Manager to drive strategic impact forSignature customers, focusing on adoption, health, and maximizing value from Salesforce investments.

You will partner with executive leadership, manage complex programs, and mobilize resources to align customer and internal goals while operating within a flexible, office-flexible environment.