Senior CSM: AI-Driven, Strategic Global Accounts

100 Salesforce, Inc.; Chicago (IL); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager to drive strategic impact across complex, multi-org Signature customers. This role partners with customer leadership to align business goals, improve adoption, and realize maximum value from Salesforce investments.

The position requires 5–6 years in customer success or related consulting, exceptional communication, and deep knowledge of Sales Cloud and Service Cloud. Office-flexible in the US.

Qualifications

• 5–6 years in Customer Success, SaaS, or strategic consulting.
• Excellent written and verbal communication; able to influence at C-level.
• Strong objection handling and negotiation, with persistence.
• Ability to align technical and business teams across stakeholders.
• Experience with Sales Cloud and Service Cloud platforms.

Responsibilities

• Lead ROI-driven engagement and drive tangible value for customers.
• Own complex, multi-org Signature programs and align priorities.
• Mobilize resources and connect needed experts to customer needs.
• Create engagement charters with goals and metrics.
• Design multi-step AI-enabled workflows to free up time.
• Interact with executive stakeholders and drive consensus.
• Provide trusted advisory and industry expertise for Salesforce solutions.

Skills

Customer Success

Executive communication

Program management

Stakeholder management

Cloud knowledge

Job description

Salesforce is seeking a Senior Customer Success Manager to drive strategic impact across complex, multi-org Signature customers. This role partners with customer leadership to align business goals, improve adoption, and realize maximum value from Salesforce investments.

The position requires 5–6 years in customer success or related consulting, exceptional communication, and deep knowledge of Sales Cloud and Service Cloud. Office-flexible in the US.