Senior Customer Success Manager, AI-Powered Enterprise

Salesforce; Dallas (TX); Hybrid; USD 123,000 - 273,000; Full time

Benefits offered by this job

Office three days per week

Benefits package

Job summary

Salesforce seeks a seasoned Customer Success Manager, Senior Manager, to act as a trusted advisor, forge strong executive-level relationships, and drive Signature Success outcomes for large enterprise customers. This hybrid role may require travel and after-hours coverage to ensure success across high-value accounts.

You will orchestrate deliverables, guide feature adoption, and coordinate cross-functional teams to deliver measurable business value while renewing and expanding engagements.

Qualifications

• Experience in the Healthcare or Life Sciences industries (HLS).
• 8+ years in Technical Customer Success, Salesforce CRM, SaaS, project leadership, or related fields.
• Experience with Salesforce Sales Cloud and/or Service Cloud.
• Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant).
• 4+ years in management consulting services.
• Experience working with enterprise-level customers.
• Excellent communication and presentation skills at all organizational levels, including executives.
• Ability to translate technical concepts into business terms and map requirements to features.
• Knowledge of software development processes and design methodologies.
• Experience leading cross-functional teams to resolve customer needs.

Responsibilities

• Own the orchestration of Signature deliverables, experience, renewal, and expansion.
• Maintain relationships with IT and business executives, sponsors, and decision-makers.
• Help customers achieve business goals on the Salesforce platform.
• Coordinate the Signature Success catalog of services for customers.
• Provide proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new features and release schedules.
• Communicate the value of Signature Success to drive renewals.
• Advocate for customers during triage and high-severity incident resolution.
• May require occasional travel and after-hours coverage as needed.

Skills

HLS experience

Executive communication

Cross-functional leadership

Business-technical translation

Enterprise customers

Software development knowledge

Cloud platforms knowledge

System design understanding

Tools

Sales Cloud

Service Cloud

AI Specialist Certification

Admin Certification

Platform App Builder

Sales Cloud Consultant

Service Cloud Consultant

Data Cloud Consultant

Job description

Salesforce seeks a seasoned Customer Success Manager, Senior Manager, to act as a trusted advisor, forge strong executive-level relationships, and drive Signature Success outcomes for large enterprise customers. This hybrid role may require travel and after-hours coverage to ensure success across high-value accounts.

You will orchestrate deliverables, guide feature adoption, and coordinate cross-functional teams to deliver measurable business value while renewing and expanding engagements.