Senior Customer Success Lead — Build & Grow Team

Adoreal; Colorado; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equity participation

Professional growth opportunities

Diverse workplace environment

Job summary

A leading SaaS company in Colorado is seeking a hands-on Customer Success Manager to lead support for U.S.-based clients. You'll manage a growing support team, ensure exceptional service, and refine processes for efficiency. Ideal candidates have 5-7 years of experience in customer success, strong communication skills, and a passion for improving systems. This role offers a competitive salary and benefits.

Qualifications

• 5-7 years of experience in customer success or technical support.
• Experience managing a team focusing on performance management.
• Strong familiarity with support ticketing systems.

Responsibilities

• Serve as the first line of support for U.S. customers.
• Manage and mentor direct reports while building the support function.
• Design and refine internal support processes and workflows.
• Implement systems to improve efficiency and customer satisfaction.

Skills

Team management

Customer service

Technical troubleshooting

Effective communication

Process improvement

Education

5-7 years in customer success

Tools

Helpdesk tools

Support ticketing systems

Job description

A leading SaaS company in Colorado is seeking a hands-on Customer Success Manager to lead support for U.S.-based clients. You'll manage a growing support team, ensure exceptional service, and refine processes for efficiency. Ideal candidates have 5-7 years of experience in customer success, strong communication skills, and a passion for improving systems. This role offers a competitive salary and benefits.