Remote Global Customer Success Leader

Dev; New York (NY); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salaries

Generous equity

Collaborative and diverse work environment

Job summary

A leading global recruitment platform is seeking an experienced Customer Success Manager to oversee post-implementation support for major clients. This role requires over 8 years of experience in customer success in SaaS, strong knowledge of cloud architecture, and the ability to resolve issues effectively. You will develop trusted relationships with stakeholders and conduct customer health checks, ensuring that clients maximize value from the services offered. The position offers competitive compensation and requires minimal travel.

Qualifications

• 8+ years of customer success experience in enterprise software or SaaS.
• Strong knowledge of cloud architecture.
• Proven track record of driving issue resolution.

Responsibilities

• Serve as the primary contact for global customers post-implementation.
• Manage and coordinate key activities with internal functions.
• Conduct customer health checks and prepare on new features.

Skills

Customer success management

Cloud architecture knowledge

Problem resolution

Process improvement

SaaS solutions knowledge

Tools

Salesforce

ServiceNow

Workday

Job description

A leading global recruitment platform is seeking an experienced Customer Success Manager to oversee post-implementation support for major clients. This role requires over 8 years of experience in customer success in SaaS, strong knowledge of cloud architecture, and the ability to resolve issues effectively. You will develop trusted relationships with stakeholders and conduct customer health checks, ensuring that clients maximize value from the services offered. The position offers competitive compensation and requires minimal travel.