Head of Customer Success & Growth

Csquare; Coppell (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading tech firm based in Coppell, Texas is looking for a Lead of Customer Success. This senior role involves building and leading a team to ensure outstanding customer service and developing strategies to enhance customer satisfaction and retention. Candidates should possess at least 5 years of experience in customer service, with a proven ability in leadership and analytics. The ideal candidate will drive customer success initiatives and cultivate long-term business relationships to achieve revenue growth and retention.

Qualifications

• Proven experience in a senior customer success leadership role, preferably in tech or colocation.
• Exceptional leadership skills with a strong ability to recruit and motivate.
• Proven track record in Customer Success Management.

Responsibilities

• Build and lead a team of Customer Success Managers.
• Develop and implement customer success strategies.
• Ensure team meets performance metrics and KPIs.

Skills

Customer success leadership

Team management

Analytical skills

Relationship management

Communication skills

Creative and strategic thinking

Collaboration

Education

5+ years in customer service or related field

2–3 years in management or leadership role

Job description

A leading tech firm based in Coppell, Texas is looking for a Lead of Customer Success. This senior role involves building and leading a team to ensure outstanding customer service and developing strategies to enhance customer satisfaction and retention. Candidates should possess at least 5 years of experience in customer service, with a proven ability in leadership and analytics. The ideal candidate will drive customer success initiatives and cultivate long-term business relationships to achieve revenue growth and retention.