Remote Senior Technical Customer Success Lead

Search BizAthletes; Washington (District of Columbia); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Student loan assistance

Job summary

A fast-growing SaaS company is seeking a Senior Technical Customer Success Manager to maintain long-term client relationships and lead technical onboarding. The candidate should have over 4 years in the SaaS industry and experience as a Technical Customer Success Manager. This mid-senior level role offers the flexibility of remote work and includes competitive compensation with various benefits such as medical insurance and a 401(k) plan.

Qualifications

• 4+ years in the SaaS/software industry.
• 4+ years as a Technical Customer Success Manager.
• 4+ years leading technical implementations or integrations.

Responsibilities

• Own and maintain long-term client relationships.
• Lead technical onboarding, implementations, and integrations.
• Educate customers on product capabilities and best practices.

Skills

Client relationship management

Technical onboarding

Documentation skills

Organizational skills

Strong work ethic

Job description

A fast-growing SaaS company is seeking a Senior Technical Customer Success Manager to maintain long-term client relationships and lead technical onboarding. The candidate should have over 4 years in the SaaS industry and experience as a Technical Customer Success Manager. This mid-senior level role offers the flexibility of remote work and includes competitive compensation with various benefits such as medical insurance and a 401(k) plan.