Customer Success Leader, People Manager(SaaS/Healthtech)

Adoreal; Illinois; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equity participation

Career growth opportunities

Diverse and inclusive workplace

Job summary

A fast-growing SaaS company in Illinois is seeking a Customer Success Manager to lead support for U.S. customers. Responsibilities include managing a team, refining support processes, and collaborating with cross-functional teams. Ideal candidates will have significant experience in customer service management, particularly in the healthtech or SaaS sectors. This role offers equity and a dynamic work environment focused on performance and growth.

Qualifications

• 5-7 years in customer success or technical support, preferably in SaaS or healthtech.
• Experience managing a team focused on hiring and performance management.
• Familiarity with troubleshooting and escalation processes.

Responsibilities

• Serve as first line of support for U.S. customers.
• Manage and mentor direct reports for the support function.
• Collaborate cross-functionally with product, marketing, and sales.

Skills

Customer service team management

Native level English communication

Detail-oriented

Tech-savvy

Problem-solving mindset

Tools

Support ticketing systems

Job description

A fast-growing SaaS company in Illinois is seeking a Customer Success Manager to lead support for U.S. customers. Responsibilities include managing a team, refining support processes, and collaborating with cross-functional teams. Ideal candidates will have significant experience in customer service management, particularly in the healthtech or SaaS sectors. This role offers equity and a dynamic work environment focused on performance and growth.