Senior Customer Success Manager: AI SaaS Growth

Sameday; Pleasant Grove (UT); On-site; USD 80,000 - 115,000; Full time

Job summary

Sameday AI Inc. is seeking a Senior Customer Success Manager to lead strategic relationships with our enterprise clients. You will drive retention, expansion, and satisfaction across key accounts while collaborating with product and sales teams.

Ideal candidates bring 3+ years in SaaS customer success or account management, excellent communication, and a proactive approach in a fast-paced startup environment. Remote-friendly with strong teamwork.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3+ years of experience in customer success, account management, or sales.
• Proven track record of managing and growing key accounts.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as main contact for key accounts, understanding needs and goals.
• Develop and execute strategic account plans to drive success.
• Collaborate with cross-functional teams for timely delivery.
• Identify upsell or cross-sell opportunities.
• Monitor health and engagement, address issues, escalate as needed.
• Conduct regular business reviews and share performance insights.
• Stay updated on industry trends to provide value to customers.

Skills

Excellent communication

Interpersonal skills

Problem solving

Team player

SaaS experience

Education

Bachelor's degree in Business Admin/Marketing

3+ years in CS/Account Mgmt/Sales

Job description

Sameday AI Inc. is seeking a Senior Customer Success Manager to lead strategic relationships with our enterprise clients. You will drive retention, expansion, and satisfaction across key accounts while collaborating with product and sales teams.

Ideal candidates bring 3+ years in SaaS customer success or account management, excellent communication, and a proactive approach in a fast-paced startup environment. Remote-friendly with strong teamwork.