Founding Customer Success Lead: Shape the CS Playbook

Arphie, Inc.; San Francisco (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Meaningful equity

Health, dental, and vision insurance

Job summary

A fast-growing AI company in San Francisco seeks a Customer Success Manager to shape the post-sale customer experience. This role involves onboarding customers, managing support, and collaborating with internal teams. Ideal candidates have 1-2 years in a customer success role at a B2B SaaS company and thrive in startup environments. Competitive salary and equity options are offered, along with comprehensive health benefits.

Qualifications

• 1-2+ years in Customer Success or a related generalist role at a B2B SaaS company.
• Experience in fast-paced startup environments.
• Ability to translate technical concepts for non-technical customers.

Responsibilities

• Own the end-to-end onboarding process for new customers.
• Act as the conduit between customers and internal teams.
• Monitor health scores and prevent churn.

Skills

Customer empathy

Self-starter

Communication skills

Analytical skills

Job description

A fast-growing AI company in San Francisco seeks a Customer Success Manager to shape the post-sale customer experience. This role involves onboarding customers, managing support, and collaborating with internal teams. Ideal candidates have 1-2 years in a customer success role at a B2B SaaS company and thrive in startup environments. Competitive salary and equity options are offered, along with comprehensive health benefits.