Customer Success & AI Onboarding Lead (Remote, Equity)

Time Machine; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work options

Growth opportunities

Equity opportunities

Job summary

A fast-growing AI company based in California is seeking a Customer Success & Implementation Manager. The candidate will play a key role in onboarding clients onto their AI-powered platform for sales training. Ideal candidates have 3+ years in a B2B SaaS sales or customer success role, strong customer relationship management skills, and the ability to communicate effectively with executives. This position offers significant growth in a dynamic environment that values customer success as top priority, flexible remote work options, and competitive compensation.

Qualifications

• 5+ years of experience in a B2B SaaS environment, focusing on customer success.
• Proven success in managing and fostering customer relationships.
• Strong presentation skills, engaging with various stakeholders effectively.

Responsibilities

• Oversee customer onboarding and implementation processes.
• Develop effective training content with the platform.
• Foster customer relationships and provide advocacy.

Skills

B2B SaaS experience

Customer relationship management

Sales operations understanding

Communication skills

Problem-solving abilities

Data analysis

Account management

Adaptability

Cross-functional collaboration

Tools

Salesforce

HubSpot

Project management tools

Job description

A fast-growing AI company based in California is seeking a Customer Success & Implementation Manager. The candidate will play a key role in onboarding clients onto their AI-powered platform for sales training. Ideal candidates have 3+ years in a B2B SaaS sales or customer success role, strong customer relationship management skills, and the ability to communicate effectively with executives. This position offers significant growth in a dynamic environment that values customer success as top priority, flexible remote work options, and competitive compensation.