Head of AI-Driven Customer Success & Retention

present of AI; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

present of AI in San Francisco is seeking a Senior Customer & Solutions professional to own retention and growth for a large group of self-serve customers. The role blends hands-on outreach with automated, AI-driven workflows to reduce churn and improve retention.

Ideal candidates have built scalable CS programs, developed health scores, and driven measurable retention improvements using data-driven playbooks.

Qualifications

• Experience building scaled customer success programs.
• Ability to derive churn signals from messy data.
• Proven track record of improving retention and reducing churn.
• Hands-on approach with customer outreach and saves calls.

Responsibilities

• Own retention and growth for a large group of small self-serve customers.
• Conduct hands-on customer calls and proactive outreach.
• Design and implement automated workflows to monitor and engage customers.
• Develop and refine health scores and churn signals from data.

Skills

Retention program

Health scoring

Automation workflows

AI tools usage

Customer success metrics

Tools

Claude

Job description

present of AI in San Francisco is seeking a Senior Customer & Solutions professional to own retention and growth for a large group of self-serve customers. The role blends hands-on outreach with automated, AI-driven workflows to reduce churn and improve retention.

Ideal candidates have built scalable CS programs, developed health scores, and driven measurable retention improvements using data-driven playbooks.