Senior Customer Success Engineer - HVAC & Energy Analytics

Copeland; Annapolis (MD); Remoto; USD 95.000 - 171.000; Tempo pieno

Descrizione del lavoro

Copeland is seeking a Senior Customer Success Engineer for a fully remote US-based role. You will support B2B clients, including partners and end customers, delivering high-touch HVAC/refrigeration analytics and services to optimize operations and energy efficiency.

Travel up to ~20% to collaborate with teams or customers, with a compensation range of $95,000-$171,000 annually and bonus incentives. This role requires 5+ years in refrigeration/building analytics and 3+ years in complex

Competenze

• 5+ years of commercial refrigeration, building and energy analytics, building energy optimization or similar experience.
• 3+ years of managing complex stakeholder relationships, preferably in client-facing roles for software.
• Strong technical understanding of HVAC and building systems, energy efficiency, M&V.
• Strong knowledge of built environment and building services.
• Ability to work in cross-functional remote teams.
• Excellent project and task management skills.
• Excellent verbal and written communication.
• Must be able to work full time in US.

Mansioni

• Foster strong client relationships with executives, managers and end-users.
• Lead onboarding for new and prospective clients with cross-functional teams to ensure successful implementation.
• Develop and deliver engineering services and reporting using data to solve client problems.
• Create strategic success plans and identify opportunities for product adoption and upsell.
• Serve as primary contact for client inquiries, issues and escalations.
• Provide product training sessions to clients and ongoing education.
• Gather client feedback and advocate for client needs with product management.
• Monitor key customer success metrics and prepare executive summaries.
• Identify opportunities to improve tools and processes to scale Bueno in the US.

Conoscenze

Refrigeration

Building analytics

Energy optimization

Stakeholder management

Cross-functional collaboration

Project management

Communication

Remote work capability

Full-time commitment

Descrizione del lavoro

Copeland is seeking a Senior Customer Success Engineer for a fully remote US-based role. You will support B2B clients, including partners and end customers, delivering high-touch HVAC/refrigeration analytics and services to optimize operations and energy efficiency.

Travel up to ~20% to collaborate with teams or customers, with a compensation range of $95,000-$171,000 annually and bonus incentives. This role requires 5+ years in refrigeration/building analytics and 3+ years in complex