Senior Climate Tech Customer Success Engineer

Copeland; Austin (TX); Remote; USD 95,000 - 171,000; Full time

Job summary

Copeland, a global climate technologies company, is hiring a Senior Customer Success Engineer. This fully remote role in the US involves supporting B2B clients, onboarding, and delivering high-touch engineering services to optimize Bueno Platform adoption and client success.

You will build relationships, lead onboarding with cross-functional teams, provide training, and monitor metrics. Travel up to 20% to client sites as needed.

Qualifications

• 5+ years in commercial refrigeration, building/energy analytics, or energy optimization.
• 3+ years managing complex stakeholder relationships in a software/customer success context.
• Strong technical understanding of HVAC and building systems, energy calculations, and M&V.
• Deep knowledge of the built environment and building services.
• Ability to work in cross-functional remote teams.
• Excellent project management and communication skills.
• Proactive, self-managed, and able to work full-time in the US.

Responsibilities

• Foster strong client relationships with executives, managers and end-users.
• Lead onboarding and ensure seamless transition with sales, product, and services.
• Develop engineering services and reporting using data to improve operations.
• Create strategic success plans and identify product adoption and upsell opportunities.
• Serve as primary contact for inquiries, issues and escalations beyond basic support.
• Provide product training sessions and ongoing education for clients.
• Gather client feedback to drive product improvements.
• Monitor key metrics and prepare executive summaries.
• Identify opportunities to improve tools and processes as the team grows.

Skills

Refrigeration analytics

Stakeholder management

HVAC expertise

Energy efficiency knowledge

Cross-functional collaboration

Project management

Communication skills

Self-management

US work authorization

Job description

Copeland, a global climate technologies company, is hiring a Senior Customer Success Engineer. This fully remote role in the US involves supporting B2B clients, onboarding, and delivering high-touch engineering services to optimize Bueno Platform adoption and client success.

You will build relationships, lead onboarding with cross-functional teams, provide training, and monitor metrics. Travel up to 20% to client sites as needed.