Senior Customer Solutions Manager, US Pharma Ops

Bayer; Dallas (TX); Hybrid; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health benefits

Career development

Job summary

Bayer is seeking a Senior Operations Leader to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US. You will coordinate data, systems and governance programs while ensuring compliant service delivery and high customer satisfaction.

You will work with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners to drive readiness and improvements in a dynamic, multi-site environment.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards with interfacing functions such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths.
• Maintain alignment with industry discussions regarding NDC-12 implementation.

Skills

Cross-functional coordination

Stakeholder management

Regulatory knowledge

Customer operations

Supply chain awareness

Education

Master’s degree in Business/related field

Bachelor’s degree with equivalent experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Master data

Job description

Bayer is seeking a Senior Operations Leader to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US. You will coordinate data, systems and governance programs while ensuring compliant service delivery and high customer satisfaction.

You will work with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners to drive readiness and improvements in a dynamic, multi-site environment.