Senior Customer Solutions Manager — US Pharma Ops

Bayer; Fort Myers (FL); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer seeks a skilled operations leader to oversee Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma in the US market. You will coordinate data, systems, and pricing readiness while ensuring compliant service delivery and customer satisfaction.

You will work with IT, Master Data, Quality, Regulatory, and commercial teams to implement process improvements, manage cross‑functional dependencies, and drive readiness metrics across the organization.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field.
• 5+ years of relevant experience or Bachelor’s degree with equivalent.
• Experience in pharmaceutical or healthcare operations and supply chain.
• Experience in regulated pharma environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a SME for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead integrated cluster plans, manage risks, decisions and readiness metrics, and provide updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 implementation and Bayer’s readiness approach.

Skills

Cross-functional coordination

Communication

Stakeholder management

Problem solving

Education

Master’s degree in Business / Supply Chain / Healthcare / Information Systems

Bachelor’s degree with relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization / Traceability

3PL operations

Job description

Bayer seeks a skilled operations leader to oversee Order-to-Bill and Bill-to-Cash activities for Hematology and Specialty Pharma in the US market. You will coordinate data, systems, and pricing readiness while ensuring compliant service delivery and customer satisfaction.

You will work with IT, Master Data, Quality, Regulatory, and commercial teams to implement process improvements, manage cross‑functional dependencies, and drive readiness metrics across the organization.